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Frequently asked questions
What is Sailor Health?
Sailor Health is a premium mental health service designed specifically for older adults. We connect seniors with licensed therapists who specialize in geriatric care, offering personalized therapy to address issues like anxiety, depression, and the challenges of aging.
Our services are accessible through secure online or phone-based sessions, making it easy for seniors to receive care from the comfort of their homes.
Is Sailor Health covered by insurance?
Yes, Sailor Health is in-network with Medicare and many Medicare Advantage plans, making our services accessible and affordable for our clients. We believe that mental health care should be within reach for everyone, so we work hard to ensure that our services are free or low-cost.
What if my loved one isn’t comfortable with technology?
We understand that technology can be intimidating for some older adults. Studies show that many seniors actually find online therapy more comfortable and convenient once they try it, with clinical outcomes comparable to in-person therapy.
Seniors can join therapy sessions with a simple video link or a phone call (no smart phone required). We offer step-by-step guidance to their caregivers and are available to help with any technical issues, ensuring that technology doesn’t stand in the way of receiving quality therapy.
Can family members or caregivers be involved in the therapy process?
Yes, we encourage the involvement of family members or caregivers in the therapy process, as it can enhance the support system for the client. With the client's consent, family members or caregivers can participate in sessions, receive updates, and collaborate with the therapist to ensure the best possible outcomes. We believe in a holistic approach to care that includes those who are closely involved in the client’s daily life.
How do you ensure privacy and confidentiality?
Privacy and confidentiality are cornerstones of our service at Sailor Health. We use secure, HIPAA-compliant platforms for all virtual therapy sessions, ensuring that your personal information and the details of your therapy are kept strictly confidential. Our therapists adhere to professional ethical standards, and we have rigorous data protection measures in place to safeguard your privacy at all times.
