Frequently asked questions

Sailor Health is a premium mental health service designed specifically for older adults. We connect seniors with licensed therapists who specialize in geriatric care, offering personalized therapy to address issues like anxiety, depression, and the challenges of aging.

Our services are accessible through secure online or phone-based sessions, making it easy for you to receive care from the comfort of their homes.

Yes, Sailor Health is in-network with Medicare and many Medicare Advantage plans, making our services accessible and affordable for our clients. We believe that mental health care should be within reach for everyone, so we work hard to ensure that our services are affordable but exceptional.

We understand that technology can be intimidating for some older adults. Studies show that many older adults actually find online therapy more comfortable and convenient once they try it, with clinical outcomes comparable to in-person therapy.

Seniors can join therapy sessions with a simple video link or a phone call (no smart phone required). We offer step-by-step guidance and are available to help with any technical issues, ensuring that technology doesn’t stand in the way of receiving quality therapy.

We carefully match you with a therapist based on your preferences and needs. To help you feel confident in your choice, we offer a consultation to discuss your goals and preferences. If it’s not the right fit, we’ll work with you to find a therapist who is.

Privacy and confidentiality are cornerstones of our service at Sailor Health. We use secure, HIPAA-compliant platforms for all telehealth sessions, ensuring that your personal information and the details of your therapy are kept strictly confidential. Our therapists adhere to professional ethical standards, and we have rigorous data protection measures in place to safeguard your privacy at all times.

The first session is primarily an introductory meeting. The therapist will need to learn more about you to work effectively. They may ask questions about what brought you to therapy, as well as inquire about various life events, family, relationships, and other relevant aspects. Alternatively, they might listen to your story, guiding the conversation with clarifying questions.

Online Format: At the scheduled time, you connect with your therapist using a convenient platform or messenger. It's important that you are alone in the room during the session to ensure privacy and focus.

In-Person: You visit the therapist's office at the appointed time.

The session typically lasts 50 minutes, but there can be exceptions depending on your needs. It's advisable to confirm the session length with your therapist beforehand.

Yes, Sailor Health is in-network with Medicare and many Medicare Advantage plans, making our services accessible and affordable for our clients. We believe that mental health care should be within reach for everyone, so we work hard to ensure that our services are affordable but exceptional.

If you are not satisfied with your therapist, use the specialist selection feature on our platform. You can choose from four suggested therapists. Additionally, on the main page of the platform, there is a filter for specific issues. Use it to see all the specialists who have experience working with your particular concern.

It's important to understand what exactly didn't work for you. Working on yourself is not always a joyful process, as it often involves confronting aspects of your personality that you haven't seen or didn't want to see before. Accepting and processing these aspects requires resilience.

Finding the right therapist can be challenging, much like finding a new friend. Don't give up; the results are worth the effort you put into finding a specialist who is right for you.

All therapists are registered with their respective professional organizations, having successfully completed the required education, exams, training, practice, and ongoing supervision.

In general, therapists will keep what you tell them confidential, but there are some limited exceptions. For example, if you threaten serious harm to yourself or to an identifiable victim, the therapist may be required to report this information to the relevant authorities. Therapists are also subject to ongoing professional supervision as required by their organizations.

Before starting therapy, it’s a good idea to discuss any concerns or questions you have about confidentiality with your therapist to fully understand their obligations.

Yes, you can cancel or reschedule a session up to 24 hours before it begins. If you cancel the session later than this, the payment for the session is non-refundable.